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Activslate product page graphic Support

At Promethean, we understand there's more to customer support than just 'the teacher' - your students depend on you and we don't want you to miss out on one minute of teaching time.

So, if you're experiencing difficulties, please try in the first instance browsing through the Promethean Knowledgebase for online assitance.

Click here to browse the Promethean Knowledgebase.

Telephone Support contacts for end users (such as teachers)

  • UK only  0844 855 2201
  • German language   +49 (0) 201 8561355
  • France only  0826 621245
  • French language  +44 (0) 1254 290 997
  • EMEA  +44 (0) 1254 290 994
  • Americas English language  +1-678-762-1800
  • Spanish language  +1-678-762-8100
  • Asia-Pacific  +86 (0) 755 2983 2826

Telephone Support contacts for channel partners

  • UK only  0844 855 2202
  • EMEA  +44 (0) 1254 290 995

Technical Support

The Help Desk

Contact Promethean Support to assist you with your immediate needs.

Our Support staff are available to provide help with:

  • Connectivity solutions
  • Firmware updates
  • Activclassroom hardware components
  • Third party software compatibility
  • Software upgrades
  • Product registration
  • Installation advice
  • Platform specific solutions