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Promethean Developer Network

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Knowledgebase

Knowledgebase

Look no further than our knowledgebase for immediate answers to your questions on software, hardware & Planet questions.

Upgrades

Upgrades

Check periodically to make sure you have the latest versions of Activprimary & Activstudio to keep your Activclassroom running smoothly.

Installation Services

Installation Training - teaser

This section provides you with information regarding installation of your Promethean products, and includes details about Promethean's Certified Installation Training program.

User Guides

User Guides

Download these printable user guides (flipcharts & PDFs) to find out how to make the most of your ActivSoftware and Learner Response devices.

Forum Advice

Forum

The forum is a great place to start if you're in need of immediate, non-technical advice about the software and its functions. 

Website Support

Support

If you have a question for the Planet team or need further assistance from our Technical Support team, please use these Contact Us forms.

Technical Support Phone Numbers

Please note that technical support will be suspended for training purposes during the following hours: UK & ROW - 2-3pm (GMT) the last Friday of every month; US - 11am-12pm (EST) the last Wednesday of each month.

Telephone Support for end users (such as teachers):

  • UK 0844 855 2201
  • German language   +49 (0) 201 8561355
  • France only  0826 621245
  • French language  +44 (0) 1254 290 997
  • EMEA  +44 (0) 1254 290 994
  • Americas English language  +1-678-762-1800
  • Americas Spanish language  +1-678-336-8100 
  • Spain                +44 1254 290 996
  • China (North)    10800 744 1297        
  • China (South)   10800 441 0318       
  • Taiwan               00801 044265         
  • Australia            1800 075 943         
  • New Zealand     0800 448 611         
  • Malaysia            1800 814305          
  • South Korea      00798 443 41243      
  • Japan                 00531 780218
  • Hong Kong         800 968 341      
  • Singapore          800 4411 351   

Telephone Support for channel partners:

  • UK         0844 855 2202
  • EMEA    +44 (0) 1254 290 995

Promethean Planet

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