Knowledgebase
Look no further than our knowledgebase for immediate answers to your questions on software, hardware & Planet questions.
Upgrades
Check periodically to make sure you have the latest versions of Activprimary & Activstudio to keep your Activclassroom running smoothly.
Flipchart Viewer
Flipchart Viewer is a free download that allows you to view and have limited interaction with flipcharts created using Activsoftware; perfect for viewing flipcharts from Planet!
User Guides
If you’re looking for help on how to use your Activsoftware, or documentation on how to install the components of your Activclassroom, you’ll find what you need in this section.
Forum Advice
The forum is always a great place to start if you're in need of non-technical advice about the software and its functions. There's always someone willing to offer assistance and lend a helping hand!
Website Support
If you have an inquiry about your Planet experience, please choose the link below. If you need technical support for hardware or software, you'll also find a separate option to contact our tech support team.
Technical Support
Use these numbers below to contact our technical support team with any queries about your Activboard or Activsoftware.
Please note: UK & ROW Technical Support is suspended during the hours of 2-3pm (GMT) for training purposes on the last Friday of every month.
Telephone Support contacts for end users (such as teachers):
- UK 0844 855 2201
- German language +49 (0) 201 8561355
- France only 0826 621245
- French language +44 (0) 1254 290 997
- EMEA +44 (0) 1254 290 994
- Americas English language +1-678-762-1800
- Spain +44 1254 290 996
- China (North) 10800 744 1297
- China (South) 10800 441 0318
- Taiwan 00801 044265
- Australia 1800 075 943
- New Zealand 0800 448 611
- Malaysia 1800 814305
- South Korea 00798 443 41243
- Japan 00531 780218
- Hong Kong 800 968 341
- Singapore 800 4411 351
Telephone Support contacts for channel partners:
- UK 0844 855 2202
- EMEA +44 (0) 1254 290 995