Knowledgebase
Look no further than our knowledgebase for immediate answers to your questions on software, hardware & Planet questions.
Upgrades
Check periodically to make sure you have the latest versions of Activprimary & Activstudio to keep your Activclassroom running smoothly.
Installation Services
This section provides you with information regarding installation of your Promethean products, and includes details about Promethean's Certified Installation Training program.
User Guides
Download these printable user guides (flipcharts & PDFs) to find out how to make the most of your ActivSoftware and Learner Response devices.
Forum Advice
The forum is a great place to start if you're in need of immediate, non-technical advice about the software and its functions.
Website Support
If you have a question for the Planet team or need further assistance from our Technical Support team, please use these Contact Us forms.
Technical Support Phone Numbers
Please note that technical support will be suspended for training purposes during the following hours: UK & ROW - 2-3pm (GMT) the last Friday of every month; US - 11am-12pm (EST) the last Wednesday of each month.
Telephone Support for end users (such as teachers):
- UK 0844 855 2201
- German language +49 (0) 201 8561355
- France only 0826 621245
- French language +44 (0) 1254 290 997
- EMEA +44 (0) 1254 290 994
- Americas English language +1-678-762-1800
- Americas Spanish language +1-678-336-8100
- Spain +44 1254 290 996
- China (North) 10800 744 1297
- China (South) 10800 441 0318
- Taiwan 00801 044265
- Australia 1800 075 943
- New Zealand 0800 448 611
- Malaysia 1800 814305
- South Korea 00798 443 41243
- Japan 00531 780218
- Hong Kong 800 968 341
- Singapore 800 4411 351
Telephone Support for channel partners:
- UK 0844 855 2202
- EMEA +44 (0) 1254 290 995