Slates not working!?

[colininstl]

After installing ActivInspire the slates are only working about 50% of the time. Sometimes you have to totally restart the computer and then all will be fine. That isn't really an option when you are in the middle of a lesson. So the teachers don't want to use the slates or warning others not to update.

Any idea what could be causing this sudden issue?

[markrobinson]

Have you spoken with Support?

They can talk through the process of looking at things like the firmware on Hubs and Slates, etc.

[colininstl]

The slates are brand new as of today. I don't think it is the hub/firmware issue. We had to update them in the past. Maybe I am wrong. I emailed the tech support people. There is no phone number that I can find.

[paulellis]

See http://uk.prometheankb.com/al/7723/10867/article.asp?aid=255110&bt=4 for a phone number.