Over sensitive pens

[Lara (school)]

We have a couple of pens that are very difficult to write with as they have a tendency to link each line to the previous one unless you take the pen right away from the board. Is this a pen problem or a board problem and is there any way around it?

[Phil Simpson]

It could either be a pen or a board problem. Our Support Department should be able to advise you. Please either call them on 01254 298521 or fill in the online support form at:-


http://www.prometheanworld.com/uk/html/customer_care/contact.shtml

[Lara (school)]

Thanks - have done.