Distorted Images

[chris felstead]

Hi All,

Before I log a support call I wanted to make sure that this wasn't a common problem. Does anyone have the following issue?

Chris

When pasting images into ACTIVprimary the images decolour and distort. This can be corrected by either leaving the image for a few minutes or moving the image.

This problem only occurs when the machine has a whiteboard attacted (and therefore the driver installed). The problem does not occur if the resolution is set to 1024 x 768.

This happens on a multitude of machines with a variety of graphics cards on a number of networks.

[Peter Lambert]

Hi
In the ACTIVprimary settings, can you tell look if the High Quality images and Image Manipulation are ticked?
If they are try unticking and vice versa.

[Peter Lambert]

Also, ensure your machines are running in 16bit (high colour) mode.

[chris felstead]

Thanks Peter,

All of the machines run 16bit colour. I've played around with the other settings and nothing seems to work. It just strange that it doesn't happen if the resolution is 1024x768 or if there is no whiteboard (and therefore no driver) on the machine.

Chris