Verify which input on the projector the computer is plugged into. If you have a wall box between the projector and computer you will need to verify that your VGA cable is plugged into the correct input. Next if you have the VGA cable connected to Computer 1 on the back of the projector ensure in the menu settings that you are also set to Computer 1. For additional information or help please refer to our Knowledge Base Article 10398: My Promethean projector is displaying a blue screen with No Signal instead of my desktop or 10295 Projector Troubleshooting.
1 ActivTable, ActivTable software, educational activities, tools and resources, video tutorials, cover, power cable and Quick Start Guide. (Reference Spec Sheet for details.)
ActivTable supports Promethean’s collaborative approach to learning and provides users with an intuitive and easily customizable interface to increase student engagement and promote group learning activities.
Here is a list of features
Try another known working pen on the board and see if the issue replicates. If the second pen is fine try the first pen again and contact Support if pen still does not work
The license keys are different and are not cross compatible, so an ActivEngage license key will not work for ActivEngage2, and vice versa.
Please contact your Promethean representative regarding the upgrade path or download and use the free trial version of ActivEngage2 from PrometheanPlanet.com.
There are a couple of ways you can calibrate the pen to the board.
We have simplified the user experience for PCs and Mac machines by providing a web based client application for ActivEngage2 that does not require a software download or installation.
With the ActivHub connected into the computer open ActivInspire. Click on Edit and select Device Registration. This will open the Device Registration window, select the ActivExpression device and click on the Register button. Follow the onscreen instructions. For additional information or help please refer to our Knowledge Base Article 10385 Registering Activexpression Devices in ActivInspire
© 2014 Promethean Limited. All Rights Reserved.
Learn more about Promethean at www.prometheanworld.com