Request advice from other Planet members.
Learn more about ActivExpression and watch a short video.
With the ActivHub connected into the computer open ActivInspire. Click on Edit and select Device Registration. This will open the Device Registration window, select the ActivExpression device and click on the Register button. Follow the onscreen instructions. For additional information or help please refer to our Knowledge Base Article 10385 Registering Activexpression Devices in ActivInspire
For your ActivExpressions to work with Self-Paced you will need to ensure the following: Your ActivExpression firmware will need to be v9.02 or higher. (To check turn on the device and press the Menu button then press the hotkey of Diagnostics) The ActivHub firmware version will need to be v5.11 or higher. (To check click on the ActivManager icon and select Control Panel) For additional information or help please refer to our Knowledge Base Article 10421 ActivExpression and 2.4GHz ActivHub Firmware Update information.
Make sure your drivers and software are up-to-date. This could help resolve any
problems you may be experiencing.
Promethean has introduced a new Standard Warranty that applies to products purchased on or after March 1, 2011. Learn more about Promethean ActivCare.
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