Request advice from other Planet members.
If your Projector is a DLP (PRM25, PRM35, or EST) go into the menu using your remote and navigate to Installation 1. In the section for Projection use the <> arrows to flip the image right side up.
For additional information or help please refer to our Knowledge Base Article 10117 What do I do if my Activboard is spiking?
Verify which input on the projector the computer is plugged into. If you have a wall box between the projector and computer you will need to verify that your VGA cable is plugged into the correct input. Next if you have the VGA cable connected to Computer 1 on the back of the projector ensure in the menu settings that you are also set to Computer 1. For additional information or help please refer to our Knowledge Base Article 10398: My Promethean projector is displaying a blue screen with No Signal instead of my desktop or 10295 Projector Troubleshooting.
Only applicable for LCD projectors as DLP projectors do not have filters; however, air filters can be purchased and fitted for DLP projectors in use in environments that experience above average conditions. Please check your projector User Manual as different model projectors will have different filter types. For additional information or help please refer to our Knowledgebase article 10343 How to ensure the best performance from my LCD Projector.
Make sure your drivers and software are up-to-date. This could help resolve any
problems you may be experiencing.
Promethean has introduced a new Standard Warranty that applies to products purchased on or after March 1, 2011. Learn more about Promethean ActivCare.
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