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ActivCare Support

Product Overview

Learn more about ActivCare and watch a short video.

Find Answers to your Questions Online

How to?

  • Under what criteria am I entitled to extend my warranty?

    You can extend your warranty by registering your product within 90 days from installation. If you already registered your product, you may purchase a warranty enhancement up to 90 days from the installation date and then activate that warranty enhancement for 90 days from the date of purchase. We recommend that customers register their products, as well as purchase and activate warranty enhancements, immediately following registration by visiting Promethean’s End-User Registration Service.

  • Why is the warranty on my new ActivBoard different from the warranty on the products I purchased last year?

    Promethean strives to continually improve its warranty and support services. In order to provide a consistently high level of service to our customers, we have enhanced our warranty support, making new warranties available and ensuring a more reliable system of support to our customers. Accordingly, some of our more popular products are now receiving a higher level of warranty cover than they were previously.

  • When does the warranty period begin – at the time of purchase or on the installation date?

    The Standard Warranty period begins on the date of purchase. Registering your product will grant you a warranty extension (depending on the product) from the date of installation, which you provide when you register. You then have up to 180 days from the date of installation to purchase and activate an enhanced warranty. Please see the Warranty-At-A-Glance Matrix for more information.

  • Where can I find the full Terms & Conditions for my warranty?

    You should have received the Warranty Terms & Conditions when you registered your product or warranty extension. You can also find them online at

  • What information must I provide when calling for support?

    In the case of registered products, Technical Support will need your account number - which will have been provided at the point of registration - and the product’s serial number (located on the product). In the case of an activated enhanced warranty, we will need your warranty activation code, which you should have received with your warranty pack, as well as the product’s serial number.

Software and Drivers

Make sure your drivers and software are up-to-date. This could help resolve any problems you may be experiencing.

Promethean ActivCare

Promethean has introduced a new Standard Warranty that applies to products purchased on or after March 1, 2011. Learn more about Promethean ActivCare.

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