Verify which input on the projector the computer is plugged into. If you have a wall box between the projector and computer you will need to verify that your VGA cable is plugged into the correct input. Next if you have the VGA cable connected to Computer 1 on the back of the projector ensure in the menu settings that you are also set to Computer 1. For additional information or help please refer to our Knowledge Base Article 10398: My Promethean projector is displaying a blue screen with No Signal instead of my desktop or 10295 Projector Troubleshooting.

Try another known working pen on the board and see if the issue replicates. If the second pen is fine try the first pen again and contact Support if pen still does not work

Try the following first:

1. First try a different ActivPen.
2. Next try resetting the power to the board.
3. Ensure the ActivDriver and Software is up-to-date.
4. Try connecting a different computer connected to the board.

For additional information or help please refer to our Knowledge Base Article 10117 What do I do if my Activboard is spiking?

You will need a 100 or 300 series board with a power supply and 2.4 GHz ActivHub. With the board powered on and ActivHub connected into the computer click on the ActivManager Icon and select Register Wireless ActivBoard. Follow the onscreen instructions. For additional information or help please refer to our Knowledge Base Article 10401 Wireless Connection to the ActivBoard 100, ActivBoard 300 and ActivBoard 300 Pro

My calibration is off how can I fix this?

There are a couple of ways you can calibrate the pen to the board.

1. Hover the tip of the ActivPen over the flame and hold it until the calibration screen appears.
2. Click on the ActivManager icon in your system tray and select Calibrate.
3. Once the calibration screen is up follow the onscreen instructions. You should click on a total of 5 cross hairs for a
4. complete calibration.

If your Projector is a DLP (PRM25, PRM35, or EST) go into the menu using your remote and navigate to Installation 1. In the section for Projection use the <> arrows to flip the image right side up.

For additional information or help please refer to our Knowledge Base Article 10117 What do I do if my Activboard is spiking?

First ensure that the amp on the side of the board is powered on. On a Windows computer when you connect via USB the computer will usually automatically pick up the board as an audio device and begin transmitting sound. On a Mac you may need to go into ‘System Preference’ click on ‘Sounds’ and in the ‘Output’ tab select Promethean USB Audio. For additional information or help please refer to our Knowledge Base Article 10436 How do I change my computer audio settings to Promethean USB Audio?

You will want to check the following first:

1. Check that the ActivDriver is installed and up to date
2. Cycle the power to the board
3. Cycle the USB connection
4. Test against known good computer.
5. Swap electronics

For additional information or help please refer to our Knowledge Base Article 10419 Troubleshooting USB Connection Problems.